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Understanding human services: A case study on mental health workers


In the recent years, people prefer human services which are efficient and appropriate for the service users where the service providers can fulfil the requirements of service users and protect them with care and support (Vandewalle et al., 2016). The aim of the report is to analyse the contribution of the human service group which is mental health workers which provides efficient services in the society for enhancing their contribution in the society. The study helps to analyse the development of mental health workers as well as review the existing policies and practice in shaping the mental health workers so that they can conduct their duties and responsibilities in service better care and treatment to the people with mental illness. The mental health workers monitor the patients with mental illness and who needs proper support for overcoming mental illness in which the work includes assistance of the patients, managing eating and daily activities of the patients, maintaining cleanliness and dress.

Roles and responsibilities of the mental health workers

The mental health workers provides mental health counselling and support the individuals, families and groups in the community where the workers are bound to response the phone calls of the patients or family members and provide safe and welcome environment for the people to stay or visit the place. Maintaining strict confidentiality and providing proper guidelines are necessary for the mental health workers where the workers are trying to interact with the patients and the family members for providing group counselling. In addition to these, it is the responsibility of the community mental health workers to provide community education, support and activities where the major activities are such as traditional healing programs, youth engagement programs, organising sports and social events including dance and feasts, coordinating workshops on mental health and issues as well as programs for the people who are suffering from mental illness so that it is possible for the mental health workers to educate the society about the symptoms of illness and healing process through which the individual can overcome their current state of mind and improve their wellbeing (Gillard et al., 2015). Accessing and collecting relevant information from the people, distributing or sharing the information for supporting the patients as well as proper visit and presentation to various groups and organisations including school and colleges are also the duties of the mental health workers in order to support the patients in the society and support them for overcoming their problems. The mental health workers are also responsible for collaborating with the social workers and community agencies in order to participate on interagency working committees, providing education, preparing strategies to support the social communities. Providing appropriate treatment and supporting the patient with quality care are also the roles of the mental health workers where the efficient staff and nurses are trying to work as partnership basis and develop treatment programs for the benefits of the patients (Weinmann and Koesters, 2016).

Historical emergence and development of mental health worker

According to Gillard et al., (2017), mental health is the level of psychological wellbeing or absence of mental illness and mental health is considered to have proper functioning at a satisfactory level of emotional and behavioural adjustment. The development of Historical emergence and development of mental health workers is crucial in the society in order to provide better care ad service to the people who do not have proper mental health. As stated by, here are various mental illnesses such as mood disorders, anxiety disorders, eating disorders, Gillard et al., (2015), substance abuse disorders, personality and psychotic disorders as we; as trauma related problems among the individuals. According to, Gillard et al., (2015), the development of the mental health workers group is necessary in the society to support the people with mental illness so that the disorders among the individuals can be resolved with proper treatment and care. In this regard, the mental health workers try to support the individuals with proper treatment and care plan as well as through motivational speech and counselling which are necessary to support the people with mental illness and overcome their disorders over time. As opined by, Gillard et al., (2015), the mental health workers try to improve the attitude towards mental illness and maximise the quality of the services for the people so that it is possible for them to prevent the mental illness and promote mental health in the society. As stated by, Arias-de la Torre et al., (2019), the mental health workers try to empower the patients in developing the care plan and motivate them to share their experience and problems in their live so that the workers can acknowledge the reasons behind the mental disorders and provide proper care and support the patient through counselling where the mental health workers aim to include the family members, society and friends to support the patient and develop strong relationship among them.

Policies and legislations

As stated by Gleason and Jones (2019), there are policies and legislations that support the mental health workers in working with the social communities fairly. In this regard, the Mental Health Care 2017 is effective to maximise the care and treatment of the people with mental illness. Equality Act 2010 is beneficial where the mental health workers treat all the people fairly where tall the patients can access proper treatment and care. As opined by, Weinmann and Koesters (2016), Health and Social Care Act 2012is also important to be implemented in order to maximise the wellbeing of the patients who are suffering from mental illness where it is the rights of the individuals to get proper support from the mental health workers. On the other hand, according to McLellan (2017), Data Protection Act 1998 is also effective through which the mental health workers try to maintain confidentiality ad protect patient’s data successfully. This in turn helps to build strong relationship with the patient and their family members and improve trust to cooperate with each other in order to conduct appropriate counselling sessions which is beneficial o support the patients.

Addressing social changes for such mental workers

In the recent era, there is increasing numbers of people who are suffering from mental illness due to depression, lack of stress management, poor anger management, rude behavioural activities, shouting and screaming, as well as drug and alcohol abuse, self harm and depression due to unemployment, obesity or for other reasons in life. Hereby, there are huge numbers of people recently who needs proper mental health treatment and in this regard, the mental health workers play a crucial role in supporting the social communities and provide proper treatment and care to them (Weinmann and Koesters, 2016). In this regard, the mental health workers try to build string relationship with the patients and their families and friends to improve trust and loyalty so that the individuals is willing to share his or her problems in life and other experiences. It is also necessary to create proper environment so that the patients can cooperate with the mental health workers and support in developing proper treatment and counselling sessions. The mental health workers are successful in handling the patients and share motivational speech and conduct counselling with the individual by including their families and friends so that the patient can overcome their depression and stress and lead a normal life (Arias-de la Torre et al., 2019). Recently, the numbers of drug and alcohol abuse is also increasing in the society and the tendency of self harm among the teenagers is also rising at a rapid rate and for the mental health workers, it is possible to manage the people with mental illness and provide them proper treatment and support in overcoming their situation and resolve depression, stress and anger.

Conclusion and recommendations

The mental health workers hereby are important in the society to overcome the issue of mental illness among the individuals where the issue of unemployment, risings chances of diseases among the individuals, lack of satisfactory life, social exclusion and poor family background raise the numbers of people suffering from mental illness. In this regard, it is necessary for the mental health workers to cooperate with the social workers in the society and support more individuals. Developing training program and providing motivational speech through arranging social program are necessary for supporting the people in the society. On the other hand, implementing General Data Protection Act 2018 is also necessary to maintain confidentiality which in turn provides a scope to the patients to share their experience safely and trust the mental health worker for cooperating in developing care plan to maximise the wellbeing of the individuals. For well-maintained of the group of mental health workers, it is also necessary to develop working in partnership practice for sharing each other’s experience and enhance cooperation and communication among the workers so that they can serve the best treatment and care to the individuals through providing counselling, effective care plan, managing proper diet chart, medication and supporting the patients for encouraging them in their life through social activities and inclusion.

Reference List

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