Health

Working in partnership with service users is said to be important in Health and Social Care Practice: Multi-agency working practice

Introduction

The subsequent evaluative and informative report is reflective of the extent and the multiplicity considerations concerning the factor of quality which has to be consistently maintained and embedded concerning the health and social care responsibilities which could be endowed to the medical assistance provisioning organisations such as the Local Authority facility selected for this study to be conducted upon. To this effect, the health the successive study report would be reflective of the considerations of improvement of the quality of health and social care services which could require every UK based health service provisioning organisation to undertake the empowerment of patients and other users of the health services as well as the addressing of all of the necessary aspects of conformation regarding the external bodies of regulation. The significance of such external regulations could be ascertained as the institutions responsible for the formulation of the standards on which quality of the care could be judged. The report would be thus associated with the exploration of the various requirements regarding those of the external bodies of regulation and the evaluation of the expectations of the service users regarding the measure of compliance which could be observed within the working framework of the health and social care organisation under consideration in this specific study. Finally, the report would undertake the assessment of the various barriers which could be impeding the proper composition of qualitative health and social care services and the underlying rationale in this regard would the factors of assurance, management of safety as well as security within the working processes of the care homes. The considerations regarding principles and work quality as well as the influence of these on the relationships based on health care based interventions in regarding the conditionalities of the patients would be delved into in detail in the following study report. The internal as well as the external perspectives regarding the involvement of the patient representatives and clientele in the decision formulation process would be outlined in this prospect as well.

Understanding differing perspectives of quality in relation to health and social care services

Explain perspectives that stakeholders connected with the health and social care organisation can have regarding quality

The qualitative aspects with respect to the UK based health and social care services are dependent completely upon the individual conditionalities and requirements regarding the patients and care home inmates. This is particularly reflective of the necessity to invest greater efforts concerning the variations of individual cases on a regularized basis. One such observations, as per the research of Healy (2016), could be exemplified from the experiences of older and geriatric patients who often come across difficulties in accepting and enduring the formats of home based care services which are, on the majority, preferred by the members of their immediate entourage or their families and representatives. This could then transpire into the conflict of interests regarding the preferences by the individual patients and the actual service measures which could be applied by the staff of the home care services.

The purpose of the existent Health and Social care architecture within the UK based social conditions could be, as per the statement of Grembowski(2015), best facilitated through the accretion of the perspectives of the personnel in necessity of such services. The Local Authority Facility located at East could be better assisted and provided with the services necessary as per their conditions if the personal perspectives as well as opinions could be obtained through institutionalization of a proper and effective feedback mechanism regarding the perceived quality of services. In this respect, as per the research of Brownson et al (2017),, it is always necessary to outline that the home care service quality has to consistently be upgraded and improved for the purpose of meeting the essential requirements of the patients who could utilise the services of such care provision mechanism. This leads to, according to Issel and Wells (2017), the realisation that the meeting of the primary and fundamental necessities of the individual patients also completely depends upon the proper utilization of the analytical comprehension development services, which, the care homes such as the institution under consideration could posses, regarding the possible reasons which could impede the fulfillment of all of the essential health requirements of such patients.

The responsibilities as well as the obligations of maintaining the utmost measures of professionalism as well as the necessary quality of care provision are completely incumbent upon the health care service professionals including the home care providing personnel who could be engaged with the Local Care Authority. The factors which could lead such responsibility scenario towards achieve fulfillment of purpose could be envisaged as the extents of proper motivation and dedication which could be possessed by staff of health and social care services, including that of the home care operations. This could translate into varying measures of efficiency management on part of the care provision service staff. As per the opinion of Barr and Dowding (2015), the scope of enhancement of dedication and improvement of the care perspectives of the service personnel employed at home care centers such as the one under consideration could completely depend upon the prospects of monetary as well as non monetary reward provision which the employees of care homes could be attributed to by their employers. Successful and additionally effective execution of the responsibilities of Local Care Authority is closely associated with the specialized administration of technical facility management and related services. This, as per the opinion of Grembowski(2015), necessitates the introduction and the continuation of the Total Quality Management (TQM). This specific management process is formulated with the intent of establishment of the most effective organisational working process through which the entire objective of highest of quality standards could be maintained within the organisational working scenario. According to Gopee and Galloway (2017), the peripheral responsibilities such as meticulously recording the data related to the treatment and administration of medication and care to the patients, undertaking work process audits at regular intervals and maintaining the necessary supervision in this regard are also inherent and integral regarding the entire mechanism of TQM system. The most vital aspect in this regard could be outlined as the execution of proper feedback mechanism through which the entire quality management prospect could be directed since feedback obtained from all of the associated stakeholders could furnish this system with the necessary information which could enable the care quality administration departments of the medical institution under consideration in this study report to formulate better choices and decisions in faviour of the organisational objectives. Various external and legal institutions such as the Central Quality Commission (CQC) and National Institute for Clinical Excellence as well as the health service commissioners appointed by the government authorities could be as well determined to be vital influences on the entire quality management scenario regarding the operations of the health and social care industry at the United Kingdom. Standardisation of the entire quality benchmarking process regarding the health and social care operations at the local, regional as well as the national level is completely incumbent on the operational efficacy of such legal institutions. According to Eldredge et al(2016), the infringements on part of health and social care providers regarding the maintenance of the standards of care could lead to serious legal ramifications in the manner of these institutions taking the cognizance of such derelictions and then taking the appropriate legal actions against the care providers as per the provisions of the legal boundaries specified in the courts of law of the United Kingdom. According to Michalos (2017), such derelictions could be identified as non-conformation to the standards of care regarding the medication provisioning, manual handling, dressing and bathing of the patients. The orientation of such activities is necessary to be centered on customers only. The primary necessity in this regard is to formulate and expand the synergy based approaches between the various operational sections of the Local Authority Facility which is the institution under consideration in this respect. The observed benefits could be understood as the development of an environment of helpfulness and assistance for the service subscribers and users.

Analyse the role of external agencies in setting standards for quality in health and social care.

In this perspective, the external agencies regarding the health and social care services could be identified to be Care Quality Commission (CQC) and the National Institute For Clinical Excellence (NICE). The CQC had been a specific public service department of the national administrative services of the United Kingdom and it is responsible for setting of the standards of health care services. This organisation, as has been suggested by Bowling (2014), is also responsible for the setting up of the various home care based service provisions and it also supervises the implementation of the existing regulations and standards of services so that health care subscribers could be benefitted in organisations such as that of the Local Care Authority. Ensuring the safeguarding of the rights of patients with particular vulnerability could be as well envisaged to be the responsibility of the CQC. The CQC has the authority to undertake corrective steps whenever the observed qualitative standards associated with the imparted services of health and social care could prove to be less than what could be permissible under the purview of predetermined standards of care. The National Institute For Clinical Excellence is, as has been stipulated by Jeffreys (2015), endowed with the responsibility to act as an advisory body for that of the National Health Services (NHS) of the United Kingdom. The NICS is also responsible for the purpose providing effective supervision to the existing healthcare improvement initiatives and it also determines the extensive customization and benchmarking criteria to the existing care practices. Ultimately, NICE also has to impart the necessary information to that of the proper organisational recipients.

Assess the impact of poor service quality on the stakeholders connected with the health and social care organisation under consideration.

Low quality of services can diminish the efficiency of the association and as a result of the monetary benefit of Local Care Authority can likewise diminish. Then again, the low quality of the association can likewise diminish the consumer loyalty that can lead the association towards permanent closure.CQC and other administrative and regulatory bodies, as has been opined by Redmond (2017), could then penalize the organisation under consideration and this could lead to permanent damage to the brand value of the organisation in the current healthcare industrial scenario at Britain.

The health and social care provisioning facilities are required to constitute a positive image regarding their capabilities in the perception of the service subscribers. In the event that the service expectation and satisfaction levels of the patients and their representatives at the Local Care Authority could diminish, then, serious damage could occur through the dissolution of the consumer loyalty towards the organisation under consideration. On the off chance that in the home care low quality of services are given and incompetent equipment could be utilised then it can be dangerous for the patients as well.

Understand strategies for achieving quality in health and social care services

Produce a journal article that incorporates the above case scenario with the following

Evaluate the effectiveness of systems, policies and procedures used in the health and social care setting in achieving quality in the service(s) offered.

At the Local Care Authority institution, attendants and healthcare provisioning professionals impart care to the patients and other inmates. Furthermore, the medical care providers and associative personnel could additionally administer several formats of care such as palliative and orthopedic ones to the geriatric patients who could be suffering from chronic or acute heart diseases or from long term complications associated with different ailments. This form of care provisioning mechanism guarantees the fundamentals of treatment based qualitative care which are always necessary to be congruent with those of the situational constraints regarding the conditions of the patients.

According to Aveyard (2014), the specifics regarding the policy frameworks as well as procedural aspects and operational systems associated with that of the Local Care Authority are needed to be closely incorporated with the organisational vision and objectives so that health and social care based fundamentals could be adhered to regarding the obligation to provide best possible qualitative aspects in the overall care service offerings. These associations need to accomplish the objectives by executing the approaches, for example, infectious disease prevention programs, investing greater efforts regarding the information sharing and guidance provisioning services to the associated stakeholders such as the representatives and family members of the patients and, ultimately, furthering the existing motivational prospects through the utilization of the effective incentive and lateral career progression services to the involved personnel and health service providers. As has been opined by Ginter, Duncan and Swayne (2018), this may incorporate the structure of remuneration based upon the performance measures of the personnel and finally providing them with the necessary recognition which the professionals could be entitled to in a justifiable manner. These approaches are successful in executing the responsibility profiles in an adequate manner within the health care operations in the light of the fact that these guarantee the enhancement in the qualitative services of the Local Care Authority.

Analyse other factor(s) that influence the achievement of quality in the health and social care service

The factors associated with that of the efficiency of the Local Care Authority involve the documentation for the purpose of the evaluation of the results of care provision. Local Care Authority additionally has to improve the organisational integrity regarding the sincere efforts to overcome the current budgetary constraints and to formulate effective strategy through which the organisation could effectively weed out the infectious MRS disease which has been affecting the care home facility in the current time. These elements can, as has been observed by World Health Organization (2015), impact the accomplishment of obtaining the quality care principles in the Local Care Authority by the usage of successful and flexible quality framework. This by and large includes the prerequisite to work towards the proper level of execution. Associations, which are working without setting the guidelines, neglect to accomplish their goals in view of ineffective operational frameworks.

Suggest ways in which the health and social care facility could improve quality

The Local Care Authority would be necessitated to implement certain measures of qualitative operations which could lead to the achievement of the strategic proficiency of total quality management within the existing constriction of the budgetary issues. The service quality and health safety situation at Local Care Authority have reduced to the vast level because of consistent financial tribulations having to be suffered by the organisation. This has led to the scaling down of the operations concerning the proper care impartation capability utilization perspectives of the organisation under consideration. In this respect, two significant factors have to be focused upon by the administrative personnel of the Local Care Authority while attempting to devise the strategies to extricate the organisation from this conundrum. The initial one, according to Van Zwanenberg and Harrison (2018), could be comprehended as the process through which effective cost curtailment could be achieved without having to jeopardize the objective of qualitative and efficient service provision to the clientele. The second one is comprehensible in the manner of, the necessity to examine the nature of health and social care when the practices are performed under the disconnection from the stakeholders and under severe conditions such as the infectious disease outbreak currently underway at the health care facility. By application of innovative measures of controlling the expenses as well as improving the communication with those of clientele who are from divergent backgrounds, according to Gostin and Wiley (2016), the organisation could achieve further advancement and greater inventiveness. The advancements in the association should look to accomplish the assorted variety and satisfy the need of value measures so the choices which are taken could be proficient in giving the supervision to check the execution. Aside from that, by improvement of the offices and premises of the Local Care Authority more patients can be served. The ultimate requirement in this regard is new statures in the qualitative measures and sensitization levels of the staff operations at the health facility under consideration.

Evaluate methods for evaluating health and social care service quality with regard to external and internal perspectives

The assessment of impact of the Care Quality Commission (CQC) is useful in deciding the influence of external conditions. Care Quality Commission is likewise useful in the documentation of the outside components in this context.

Then again, the interior factors, for example, the Total Quality Management are directly associated with the budgetary considerations and furthermore are supportive in understanding the conduct of the healthcare customers. Health and social care offices in the Local Care Authority for the most part could utilise this approach. Programs for affirming as well as ensuring the quality improvement perspective in the standard operations in the Local Care Authority likewise focus on the specific issues like documentation, supervision and managerial procedures. Besides, Care Quality Commission is likewise productive for the association in building up the human services practices and methodology so the fulfillment level can be expanded of the administration searchers.

Total Quality Management could benefit the prospects of home care since it can investigate the both the external as well as the innate variables regarding care provisioning effects at certain health care and nursing facilities such as the one under consideration in this study. Moreover, Total Quality Management is likewise, as has been elaborated by Sloan and Hsieh (2017), useful for the Local Care Authority by guaranteeing the effective as well as maintainable development of the institution with the additional capability development regarding the obtaining of competitive leverage regarding the other health service providers currently working within the UK health service sector.

Discuss the impact that involving users of services in the evaluation process have on service quality

By focusing on the cooperative work Local Care Authority can set up the appraisal of value based quality assessment framework. This likewise gives the importance to the quality evaluation components regarding the establishment of the secured, hygienic and proficient conditions of the healthcare facility based environments. By recognizing the quality identified with health and social care a more extensive viewpoint of quality management has to be developed by the organization under consideration. Involvement of the patients as well as the other stakeholders and the employees themselves it the decision formulation oriented feedback generation process could be deemed to be essential in this regard.

Conclusion

From a perspective of a health and social care provider, it could be understood that quality of health services forms the bedrock on which the efficacy of such public services as well as the value of such social undertakings could be constituted. The direct outcome of proper quality measure infusion within the entire working structural composition within the UK based health and social care industry is vital concerning the empowerment of the patients and the end users of these services as well as the fulfillment of the objectives concerning the involvement and integration of different stakeholders into the formulation and constitution of the better service potential for the patients in a continuous and persistent manner. The concepts of quality regarding the health and social care services could be interpreted from multiple perspectives, however, the singular unifying equivalent of all of such diversified and diverging perspectives could be outlined in the manner of the significance and importance which quality holds regarding the stakeholders and the health service providers.

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